Shipping Policy
This Shipping and Return Policy is for Islahi Art and was last updated on 04/14/2023.
1. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping:
Following receipt of your order confirmation email, all orders are handled as follows;
Standard: 5-8 Business Days
Express: 3 Business Days
Shipping Cost: Your order’s shipping costs will be auto calculated and shown to you at checkout based on the weight and size of your order.
2. PROCESSING TIME
Orders are processed within 7 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us within 2 hours of placing the order.
3. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us within 2 hours of placing the order.
4. RETURNS
Islahi Art is supported by Printify, a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind. If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued. Please contact us within 15 days by filling out the below form;
5. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.
6. DAMAGED ORDERS
Islahi Art is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. A free replacement or a refund will be offered if the problem is reported to the support email indicated in your order confirmation email within 15 days of product delivery, along with the required photo proof.
7. SHIPPING RESTRICTIONS
– Orders cannot be shipped to P.O. boxes.
The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
8. CONTACT
For questions about this shipping policy, please fill out this form;